Courses
Writing Effective Policies Procedures
Course description
Policies guide an organization’s decision-making and bring a consistency to those decisions. They also provide much-needed direction for employees, customers, and others. That presumes, of course, that users can decipher the policy language and determine what is expected of them. Often legalistic, dense, and elevated, the language of policy can stand in the way of compliance and support.
What will you learn in this course?
1. Understand the importance of policies and procedures in organizational governance and decision-making processes.
2. Understand the difference between policies and procedures and how they relate to each other.
3. Use appropriate language and tone to write clear, concise, and understandable policies and procedures.
4. Develop and implement a process for policy and procedure development, review, and revision within their organization.